Based on the information available on your website (including your location in Nottingham, UK, and your specific product terms), here is a professional Delivery Policy template for Greencofeeproduction.com.
Thank you for choosing Greencofee. We are committed to delivering our natural green coffee products to you in a timely and secure manner. Please review the following terms that constitute our Shipping & Delivery Policy.
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping charges for your order will be calculated and displayed at checkout. Delivery timelines depend on the specific product and your location.
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Please note that certain professional-grade products have minimum order requirements (e.g., 10kg or 20kg). Shipping rates for these bulk orders are calculated based on weight and destination to ensure the most cost-effective and safe transport.
Greencofee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We also recommend taking photos of the damage and contacting our support team at info@greencofeeproduction.com so we can assist you.
Greencofee is not responsible for orders delivered to an incorrect address provided by the buyer. Please ensure all shipping information is correct before finalizing your order.
If you have any questions about the delivery of your order, please reach out to us: